Terms of Use

These Terms of Use (“Terms”) are a binding agreement between you and Ragnamon, Inc. (“Ragnamon,” “we,” “us,” or “our”) governing access to and use of our website, applications, and related services (collectively, the “Service”).

By creating an account, accessing the Service, or clicking to accept these Terms, you agree on behalf of yourself and, if applicable, the organization you represent. If you do not agree, do not use the Service.

Ragnamon is an AI operations platform that helps businesses automate workflows from operational documents and connected systems. Features may include document ingestion, AI-assisted extraction and routing, task management, integrations, and workspace collaboration. We may modify, suspend, or discontinue features with reasonable notice where practicable.

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for providing accurate registration information and keeping your credentials confidential. You are liable for activity under your account unless you notify us promptly of unauthorized access.

If you register on behalf of a company, you represent that you have authority to bind that organization to these Terms.

You agree not to:

• Use the Service in violation of law or third-party rights;
• Upload malware, attempt unauthorized access, or disrupt the Service;
• Reverse engineer or scrape the Service except where permitted by law;
• Use the Service to process data you do not have the right to use or share;
• Misrepresent AI-generated output as human-reviewed professional advice without appropriate review where required;
• Resell or sublicense the Service except as expressly authorized in writing.

We may investigate violations and suspend or terminate access to protect the Service and other users.

You retain ownership of documents, files, and other content you submit to the Service (“Customer Content”). You grant Ragnamon a worldwide, non-exclusive license to host, process, transmit, and display Customer Content solely to provide and improve the Service, comply with law, and as otherwise described in our Privacy Policy.

You represent that you have all rights necessary to submit Customer Content and that its use through the Service will not infringe or violate any law or third-party rights. You are responsible for backups and export of Customer Content where required for your business or regulatory obligations.

The Service may produce summaries, classifications, drafts, tasks, or other outputs using artificial intelligence. AI output may be inaccurate, incomplete, or inappropriate for a given use case. You are solely responsible for reviewing outputs before relying on them for financial, legal, employment, tax, or other consequential decisions.

Ragnamon does not provide legal, accounting, or other professional services. Output is provided for informational and operational assistance only.

Paid plans, free trials, and enterprise agreements are described at signup or in an order form. Fees are billed in advance unless otherwise stated. Taxes may apply. Subscriptions renew automatically until canceled in accordance with your plan terms.

Except where required by law or expressly stated in an order form, fees are non-refundable. We may change pricing with notice before your next renewal.

Ragnamon and its licensors own the Service, software, branding, documentation, and all related intellectual property, excluding Customer Content. No rights are granted except as expressly set out in these Terms. Feedback you provide may be used by us without restriction or compensation.

The Service may integrate with or link to third-party products. Those services are governed by their own terms and privacy policies. Ragnamon is not responsible for third-party services you choose to enable.

Each party may receive confidential information from the other. The receiving party will use reasonable care to protect it and use it only for purposes related to the Service. This obligation does not apply to information that is public, independently developed, or rightfully received from a third party without restriction.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAGNAMON DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR FREE, OR THAT AI OUTPUT WILL BE ACCURATE OR COMPLETE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAGNAMON AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID TO RAGNAMON FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

You will defend, indemnify, and hold harmless Ragnamon and its affiliates from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your Customer Content, your use of the Service in violation of these Terms or applicable law, or your integration with third-party services.

You may stop using the Service and cancel your account at any time. We may suspend or terminate access if you materially breach these Terms, if required by law, or if continued provision poses security or legal risk.

Upon termination, your right to use the Service ends. Sections that by their nature should survive (including intellectual property, disclaimers, limitation of liability, and indemnification) will survive termination.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws in your jurisdiction apply. Disputes will be resolved in the state or federal courts located in Delaware, and you consent to their exclusive jurisdiction, unless applicable law requires otherwise.

We may update these Terms from time to time. We will post the revised Terms on this page and update the “Last updated” date. Material changes may be notified by email or in-product notice. Continued use after the effective date constitutes acceptance of the revised Terms.

Questions about these Terms? Email legal@ragnamon.com or contact hello@ragnamon.com.