Privacy Policy

Ragnamon, Inc. (“Ragnamon,” “we,” “us,” or “our”) provides an AI-powered operations platform that helps businesses automate workflows from documents such as invoices, receipts, contracts, and forms. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, create an account, or use our services (collectively, the “Service”).

By using the Service, you agree to the practices described in this policy. If you do not agree, please do not use the Service.

We collect information in the following ways:

• Account information — name, work email, company name, password (stored in hashed form), and profile details you provide when registering or updating your workspace.
• Business content — documents, files, metadata, and workflow data you upload or connect to the Service, including invoices, receipts, contracts, forms, and related operational records.
• Usage information — log data, feature interactions, device and browser type, IP address, timestamps, and diagnostic events that help us operate and improve the Service.
• Communications — messages you send to us (support requests, demo inquiries, feedback) and our responses.
• Payment information — billing contact details and subscription status. Payment card data is processed by our payment providers; we do not store full card numbers on our servers.
• Integration data — information received from third-party services you choose to connect (for example, accounting, email, or storage tools), subject to those services' own policies and your authorization.

We use personal information to:

• Provide, maintain, and secure the Service and your workspace;
• Process documents, run AI-assisted workflows, and surface tasks and updates;
• Authenticate users, prevent fraud, and enforce our Terms of Use;
• Communicate about your account, product updates, and support requests;
• Analyze usage to improve performance, reliability, and features;
• Comply with legal obligations and respond to lawful requests.

We do not sell your personal information. We do not use your confidential business documents to train public-facing AI models without your explicit consent.

Ragnamon uses artificial intelligence and automation to extract, classify, route, and act on information in your documents. Depending on your plan and configuration, processing may involve subprocessors or model providers under contractual confidentiality and data-processing terms.

You retain ownership of content you submit. We process it only to deliver the Service, as described in our Terms of Use and any applicable data processing agreement. You are responsible for ensuring you have the right to upload and process third-party data through the Service.

We may share information with:

• Service providers — hosting, analytics, customer support, email delivery, payment processing, and AI infrastructure partners that process data on our behalf under written agreements.
• Your organization — other users in your workspace, according to roles and permissions you configure.
• Integrations you enable — third-party apps you connect to Ragnamon, only as directed by you.
• Legal and safety — when required by law, court order, or to protect rights, safety, and security of Ragnamon, our users, or others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to continued protection of your information.

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated workspace data subject to applicable law and legitimate business needs (such as backup retention or billing records).

We implement administrative, technical, and organizational measures designed to protect information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure; we cannot guarantee absolute security. You are responsible for safeguarding your credentials and configuring workspace access appropriately.

Depending on your location, you may have rights to:

• Access, correct, or delete personal information we hold about you;
• Object to or restrict certain processing;
• Port data you provided in a structured, commonly used format;
• Withdraw consent where processing is consent-based;
• Opt out of non-essential marketing communications.

To exercise these rights, contact privacy@ragnamon.com. We may need to verify your identity before fulfilling a request. If you are in the European Economic Area or United Kingdom, you may also lodge a complaint with your local supervisory authority.

We may process and store information in the United States and other countries where we or our providers operate. When we transfer personal data across borders, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms where required by law.

The Service is intended for business use and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated by email or in-product notice where required. Continued use of the Service after changes become effective constitutes acceptance of the updated policy.

Questions about this Privacy Policy or our data practices? Email privacy@ragnamon.com or write to Ragnamon, Inc., Attn: Privacy, at the address provided on our website or in your order documentation.